Privacy Policy

Who we are

Manchi Concierge Limited is a limited liability company incorporated in Nigeria. Registered office: No 2, Beside Building Perfect World Plaza, Eneka, Rumuesera Town, Eneka, Rivers State, Nigeria. For privacy enquiries, contact us at hi@manchi.ng.

Information we collect

• Account & profile: name, email address, phone number, and other details you provide when you register or update your profile.
• Orders & delivery: delivery addresses, order history, payment confirmation metadata, and messages you send with an order.
• Technical data: device type, browser, approximate location derived from IP (where applicable), and cookies or similar technologies needed for the site to function and to remember your preferences.

How we use your information

We use personal data to:

• create and manage your account;
• process and deliver orders, and take payment;
• communicate with you about your orders, service updates, or support requests;
• improve our website, menu, and customer experience;
• comply with legal obligations and protect our rights and users' safety.

Legal basis (where applicable)

We process personal data as necessary to perform our contract with you (for example, fulfilling orders), based on your consent where required (for example, marketing where opt-in applies), and where we have a legitimate interest that is not overridden by your rights (for example, fraud prevention and service improvement).

Sharing of information

We may share data with payment processors, delivery partners, and technology providers who assist us in operating the site, strictly as needed to provide the service. We may disclose information if required by law or to protect the safety of our customers and business. We do not sell your personal data.

Retention

We keep personal data only as long as needed for the purposes above, including legal, tax, and accounting requirements. Account and order records may be retained for a period consistent with Nigerian law and our operational needs.

Security

We use appropriate technical and organisational measures to protect personal data. No method of transmission over the internet is completely secure; we encourage you to use a strong password and protect your account credentials.

Your rights

Depending on applicable law, you may have the right to access, correct, or delete certain personal data, or to object to or restrict some processing. To exercise these rights, contact us at hi@manchi.ng. We may need to verify your identity before responding.

Children

Our services are not directed at children under the age described in our Terms & Conditions. We do not knowingly collect personal data from children inappropriately.

Changes

We may update this Privacy Policy from time to time. The "Last updated" date will change when we do. Continued use of the site after changes constitutes acceptance of the updated policy where permitted by law.